Contacting Us

Ysgol Craig y Don, Clarence Drive, Craig y Don, Llandudno, LL30 1TR

Tel: 01492 878906

e-mail the school office / reception on:

e-mail the Headteacher on:

Text via Schoolcomms (‘Priority 1 Parents only’) – further information below.

Sickness / Absence / Punctuality

Please contact school before 9.30am to report any child absence/sickness or if your child is going to be late for school.

Contacting Teachers – Juniors

Parents/carers are welcome to see their child’s teacher at the end of the school day. Alternatively, the can phone the school office to make arrangements.

Contacting  Teachers – Infants

Parents/carers are welcome to see their child’s teacher at the beginning and end of the school day.  Alternatively, the can phone the school office to make arrangements.

Parent Contact Details

Please ensure that you notify the school of any changes to these details – in particular mobile phone numbers in case we need to contact you in an emergency.

Schoolcomms – The School Communication System

Schoolcomms is a system that allows a school to communicate with parents (those classed as Priority Number 1 on the pupil’s data record on the school’s SIMS computer) by e-mail, text and Apple/Android App Message).

This means that Ysgol Craig y Don can communicate easily with parents helping to reduce school administration time, costs and improve parent/school relations.  It is also possible for parents to text/e-mail the school.  The number to text the school via Schoolcomms is 01492233018.  However, please ensure you telephone the school with urgent messages.

Examples of Ysgol Craig y Don’s Schoolcomms communication include –

Examples of Ysgol Craig y Don’s Schoolcomms communication include –


  • E-mailing school newsletters directly to the Priority 1 parent/contact e-mail address to combat the ‘lost in the bottom of rucksack’ scenario
  • E-mailing copies of letters from class teachers (including copies of consent letters being sent home for e.g. school trips)


  • Sending short and emergency information directly to mobiles via text – such as snow day notifications
  • Sending text messages regarding unexplained absences – helping to combat truancy and helping to increase child safety
  • Sending text messages regarding School Dinner money arrears.
  • Sending text messages if a school organised after-school activity is cancelled at short notice.

News Section – this is a link to the school’s twitter feed.


Classes pages

These Class pages contain useful information such as termly topics, homework setting days, PE days, fruit club arrangements and an overview of activities for the academic year.

There is also a Schoolcomms App available for Apple/Android phones.  Instructions for downloading this can be found below.

School Gateway APP_Parents_

Leave of Absence/Holidays

Details can be found in the following documents.  Leave of Absence/Holiday forms are available from reception.  Alternatively, parents/carers can e-mail the school with full details of the request for Leave of Absence request.  It can take up to 4 weeks to consider requests.

CCBC Fixed Penalty Notices form

Leave of asbsence letter

Parents Leave of Absence Form


The school recognises that, despite best efforts, people may sometimes wish to raise complaints.

The school has a procedure for handling complaints which is outlined in the Complaints Policy. This procedure sets out the steps that will be taken to ensure complaints are properly investigated and dealt with in a timely manner.

If you wish to make a complaint you should, in the first instance, make an appointment with the Headteacher to discuss the matter. If this does not resolve the issue, the next steps are defined in the school’s Complaints Policy available on the school’s website or on request from the school.